Help & FAQs

A: When you identify a product you want, simply add it to cart, login and go through the ordering process. After the order is ready, you will receive an order summary via email. Order summary will also be stored to your account.

A: Simply put, it speeds up the process! By ordering online you see prices faster and you can go through order confirmation and payment process easily. This could save days of your time. Traceability: You will have easy access to all your previous orders any time you want. Reordering: you can make a re-order anytime based on your previous orders by only couple of clicks. This will save time and effort as you do not need to go through all the documents and emails from the past.

A: Our ordering system will ask for all the important information you should submit.

A: You can use your Visa or MasterCard (from all banks), and your mobile money account (all networks).

A: Please try again after a short while. If the payment is still not accepted, kindly verify your account balance. If everything is as it should, but you still cannot make the payment, please contact shop@stylehub.shop to notify us about the problem. We can manage the order manually.

A: Yes, we do. To buy in bulk from us, kindly complete the wholesaler request form. You will be sent an offer based on the products and quantities requested. Please note that this feature should only be used for bulk quantity price requests (minimum order quantity of 5 products).

A: No, as only orders paid for during checkout will be processed. You may however pay your delivery charges on delivery depending on your location.

A: Orders that have been paid for and processed cannot be cancelled/changed, except under unique circumstances.

A: Online ordering is preferred because by ordering online, you will save time, you will have easier payment process, and have access to all the information about the order and many helpful resources.

A: All the products on our site are available. If you need a product that is not on display, you may send us a product request; we will update our product coverage based on demand.

A: All the products on our site are available. If you need a product that is not on display, you may send us a product request; we will update our product coverage based on demand.

A: We supply products from several credible local and foreign brands. Kindly visit our brands page for the list.

A: You can easily change the shipping address on your account. Simply login and click “my account” and “edit”. You can also change the shipping address during the checkout process by clicking on “edit” below “shipping address”.

A: Items are dispatched from our storage space at Tema, Ghana.

A: Shipping costs are dependent on your location and products on your order. You can view our delivery information for related fees during the checkout process before the payment is made.

A: Yes, we do. You may consult our delivery information for specific fees during the checkout process before the payment is made.

A: We will send you the tracking code/courier info of the shipment when the parcel has been sent.

A: All orders are processed for dispatch at 10am, Monday through to Saturday. Duration of delivery depends on your location. Shipping time will be confirmed on the order confirmation document.

A: Go to https://stylehub.shop/login/ and click “create a user account”, then just fill in all the needed information and click “create”. Simple, right?

A: You can retrieve your password by clicking “forgot password?”. Instructions on password retrieval will be send to your email.

A: Go to the login page (https://stylehub.shop/login) and log in, then click on “my account” and “edit”. Here you can change all your contact information.

A: Our online store is protected with a robust SSL certificate. This means all information you input is encrypted and will not be available to third parties.

A: If you have questions regarding our online store (ordering, account questions, technical questions, shipping related issues), kindly contact shop@stylehub.shop or 0551026085.

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